It’s an article by Pete Blackshaw, Executive VP, Nielsen Online Digital Strategic Services in Advertising Age’s Online CMO Strategy. Here’s the link again.
http://adage.com/cmostrategy/article?article_id=142737
Mr. Blackshaw writes, “Social media and digital marketing will only succeed -- and sell through the organizational layers -- if we ground it in deeper, more established marketing truths, not ephemeral campaigns, one-trick pony moments, or hypocritical oaths or proclamations.”
Of course this marketing advice does NOT just apply to your business’ online life and effectiveness. Mr. Blackshaw is telling readers is to look at best practices for behaving, writing, presenting, meeting, greeting and interacting with prospects and customers.
It just sounds like sales and marketing 4.0 thinking. Don’t be confused. Go back and read anything by Dale Carnegie, Harvey MacKay, Dan Kennedy, Michael Gerber, Joe Girard, Stephen Lundin or any of the other countless numbers of experts on sales, marketing and relationships. Then think about how to apply it to your sales and marketing effort on- and off-line.
- Trust
- Customer Relationship Management
- Emotion
- Feedback
- Listening
- Patience
- Leadership
Be the Hero,
Mark________________________________________

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